Our Customer Charter has been created to let you know what you should expect from us. It demonstrates our commitment to providing a service which puts you first.
We will be friendly – we will show we care by dealing with you in a warm and approachable manner.
We will be professional – we will always act with skill, care and diligence when carrying out our work.
We will be accountable – we will take responsibility for our actions.
We will be straightforward and transparent – we will always use plain language and be open and honest in everything we do.
We will listen – Occasionally things go wrong, no matter how hard we try. When they do we will listen to our customers so that we can improve the quality of our service.