Our Customer Charter has been created to let you know what you should expect from us. It demonstrates our commitment to providing a service which puts you first.

We will be friendly – we will show we care by dealing with you in a warm and approachable manner.

We will be professional – we will always act with skill, care and diligence when carrying out our work.

We will be accountable – we will take responsibility for our actions. 

We will be straightforward and transparent – we will always use plain language and be open and honest in everything we do.

We will listen – Occasionally things go wrong, no matter how hard we try. When they do we will listen to our customers so that we can improve the quality of our service.


James McDermott