Resident Resources

Below you will find the answers to some of the most common questions we receive. If you can't find the answer you are looking for then call us and we will be happy to help.


FAQs  

Download our Frequently Asked Questions guide

 

Download our Change of Details Form

 


Payments & Billing

We understand that our customers are very busy and so we try to make paying as quick and simple as possible.

 Register for my.Zenith

 Download our customer guide to Payments and Billing


Buying and Selling your home

If you are planning to buy or sell your property then we can provide you or your solicitor with a detailed information pack (usually referred to a an LPE1) containing all the information you will need.

If you wish to request an information pack for a property click here


Maintenance & Repairs

If you notice any repair or maintenance items within the development, please raise the issue with your on-site staff as soon as possible. If you don't have staff at your development, please contact our office and a report the item to a member of the team.

Our team will then review your request, giving priority to emergency and urgent situations.


Our Complaints Procedure

Although it is rare for Zenith Management to receive a complaint we will always take any complaint made very seriously, we believe that a genuine complaint made should be resolved to the benefit of all parties and more importantly used as feedback mechanism to improve services going forward. If you would like to read our Complaints Handling Procedure it can be viewed here.


Useful Links

Association of Residential Managing Agents (ARMA)

As the leading trade body for residential leasehold management, ARMA is also an important resource for leaseholders. They provide information on the leasehold system, help leaseholders understand the role of managing agents and enable them to get the most out of living in a leasehold flat.


Leasehold Advisory Service (LEASE)

LEASE provides FREE initial advice to members of the public on residential long leasehold law. It is totally independent and is funded by the Government.


Citizens Advice Bureau

The Citizens Advice Bureau provide free, confidential and impartial advice covering all issue. This service is available to anybody who wishes to use it.


Ombudsman Services: Property

Set up to handle complaints about members of ARMA residential managing agents and other property professionals from consumers using their services.